Call for Proposal
Travel Management Agency
The Friedrich Naumann Foundation for Freedom (FNF) is an international non-profit organization promoting liberal democracy, human rights, good governance, economic freedom, and digital transformation.
The Regional Office of FNF in New Delhi is seeking a Travel Management Agency to provide comprehensive travel management services for PAN India and International destinations.
Nature of Service:
- Air ticketing, visa services, travel insurance, and reservations for hotels and car rentals.
- Providing information on country-specific visa requirements, immigration clearance, foreign exchange control regulations, and other government restrictions.
- Delivering airline tickets within 4 hours of receiving FNF travel requests and assigning seats on flights, including issuing boarding passes where possible.
- Reconfirming and revalidating airline tickets, as well as handling re-issued tickets resulting from changed routing or fare structures, and managing travel itineraries for travelers.
- Timely notification to travelers of airport closures, flight cancellations, or delays, as well as updates on train schedules.
- Providing assistance in case of flight cancellations, delays, lost baggage, or other travel-related emergencies."
- Administering various airline loyalty programs on our behalf to maximize their associated benefits.
- Investigating and addressing any complaints from travelers.
- Assigning one Point of Contact (POC) to coordinate travel management for FNF offices. Offering round-the-clock customer support to address any travel-related issues or queries.
- Submitting a statement of account with supporting documents for reimbursement, including transaction details.
- Providing a timeline for the credit facility.
Duration of the contract:
This is a one-year contract starting 1 January 2024 to 31 December 2024, with a potential extension based on performance.
How to apply:
Interested travel agencies should submit their proposals, outlining their offered services, charges, and relevant experience along with their company profile and two references of the current organization by October 30, 2023, to Jyoti.email@example.com