Publication

Building SME Digital Resilience: what have we learned from the MCO?

This paper aims to provide a discussion about how SMEs in the retail sector, including micro-SMEs (MSMEs), have responded to the COVID-19 pandemic. The paper will also consider policy implications and provide recommendations to support SME digitalisation moving forward. The paper draws on information from field interviews and case studies, as well as gleanings from a roundtable organised with relevant stakeholders to develop the discussion. These findings along with discussions during the roundtable were used to identify key success factors for SMEs.